The customer comes always first as we build a lasting relationship over time

In Cementir Holding we adopt a "customer-centric" approach placing the customer at the center of all our business. Through a sophisticated customer relationship management (CRM) system, we are able to respond effectively and rapidly to market needs. Thanks to both frequent surveys and regular performance measurement, we adapt our strategies, make new decisions and promote continuous improvement of our offer.

We build lasting relationships with customers to better understand their needs and provide value-added solutions starting from the product and providing adequate support during the design, development and construction phases.

Our vertically integrated production model combined with the professionalism and technical competence of our experts allows us to promote low environmental impact solutions by responding to the needs of the circular economy.

Our value proposition

 

TRANSCRIPT - OUR VALUE PROPOSITION

 

Business Lines and Products

The company operates through five main pillars:

  • Cement

  • Aggregates

  • Concrete

  • Services and Support

  • Sustainability and Circular Economy

Value Proposition (Strategy)

The infographic highlights three levels of integration and value:

  • Vertical Integration: Offering the entire range of products and solutions (referring to Cement, Aggregates, and Concrete).

  • 360° Support: Constant support on every project from conception to completion, thanks to cutting-edge expertise (extended also to Services).

  • Value-Added Solutions: Offering ad hoc solutions aimed at maximizing customer satisfaction.

  • Sustainability Focus: Seeking sustainability in every phase of the process to reduce $CO_2$ emissions and promote the circular economy.

Value Chain and End Markets

The process develops across three phases:

  1. Production: Production of Cement, Aggregates, and Concrete.

  2. Transformation and Trading: Precast, Premixed, Special products, Trading.

  3. Application Sectors: Infrastructure, Environment and Landscapes, Industry and Agriculture, Energy and Waste, Construction.

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